Our Policies
Terms & Conditions
Thank you for visiting samavitals.com (the "Website"). Please read these terms and conditions carefully before you start to use the Website. By accessing and using this Website, you indicate that you accept (unconditionally and irrevocably) these terms and conditions (the "Agreement"). If you do not agree to these terms and conditions, please refrain from using our website and exit immediately.
The Website is owned and operated by Samavitals LLC, whose principal office is at Shams Business Center, Sharjah Media City free Zone, Al Messaned, Sharjah.
You represent and warrant you possess the legal right and ability to enter into this Agreement and to use this Website in accordance with all terms and conditions herein.
You promise to us you are old enough (Above the age of 18 years) to enter legally binding contracts through this Website and you know you will be responsible for all payments due to us for bookings made by you or another person using your login information.
United Arab of Emirates is our country of domicile and stipulate that the governing law is the local law.
Visa and Master Card in AED will be accepted for payment.
We will not trade with or provide any services to OFAC and sanctioned countries.
Cardholder must retain a copy of transaction records and Merchant policies and rules.
User is responsible for maintaining the confidentiality of his account.
Privacy Policy
SAMAVITALS prioritizes your privacy and security, adhering to international norms. Our practices involve collecting and safeguarding information when you visit our website, www.samavitals.com. This policy applies to interactions on our website and electronic messages with you. However, it doesn't cover information collected by third parties.
We utilize third-party platforms like Woocommerce, Webform etc for transactions and customer interactions. Each vendor has its privacy policy. We don't locally host account information; it's securely stored on third-party servers.
Your information may include details from website forms, correspondence, surveys, and transaction records. Automatic data collection technologies gather information about your visits, equipment, and browsing patterns. Cookies and customer behavior are tracked.
Collected information aids in enhancing our website, delivering better services, and personalizing offerings. We may share information with subsidiaries, affiliates, contractors, and partners for approved business purposes or legal compliance.
Customers can opt in/out of marketing communications. We don't control third-party information use, but opt-out options are provided.
Your role in securing information is crucial. Avoid sharing private account details, and verify account information only through our website. Report any unauthorized access attempts.
While we strive to protect transmitted information, internet transmission isn't entirely secure. For questions or comments, contact us at (+971) 5530-51591. Your health and information safety are paramount. Call us for inquiries.
Delivery Policy
Once the purchase is successfully completed, the customer will receive an email notification, within 10-minutes, to his/her registered email ID.
Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund subject to the below given conditions. Please see below for more information on our return policy.
Returns
All returns must be communicated within 48 hours from the date of receipt of the items. All return items must be in new and unused condition, with all original tags and labels attached.
Refunds
After receiving your returned items, and inspecting the condition of the item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when refund has been processed.
The customer shall be refunded unconditionally under the following circumstances:
a. The wrong product was sent by the Samavitals.
b. The product is defective.
c. The product was damaged in shipping.
d. The product is tampered.
Cancellation Policy
a. If the customer wish to cancel the order, it should be communicated within 24-hours from time of purchase.
b. The cancellation request should be communicated to info@samavitals.com.
c. Any cancellation request after the stipulated time period shall not be accepted.
Exceptions
The following items cannot be returned:
a. The Product is opened and used.
b. The Product is damaged.
c. It has been more than 48 hours since the time of receipt of the items.
d. All Doctor Appointment fees are non-refundable unless in a situation where Samavitals company and or its doctors are not in a position to conduct the online consultation due to any unforeseen situations.
If you have any questions concerning our return policy, please contact us at:
Tel : +971-553051591
E-mail : info@samavitals.com
Disclaimer
- Copyright and Trademarks: Copyright and intellectual property rights for all content on the site, including text, audio, video, and images, as well as trademarks and logos, belong to Samavital, its affiliates, and associates. These rights are safeguarded by relevant International Commercial laws, unless expressly stated otherwise.
- Remedies: The home remedies provided on the site are derived from the therapeutic uses of culinary herbs. They are intended for minor ailments and should not replace a physician's diagnosis. If the issue persists, consult your doctor promptly. While these remedies are generally safe with no side effects, Samavitals recommends consulting an Ayurvedic Doctor before using any herbal supplements or medicine.
- Acceptance of online consultation implies acknowledging that doctors and all personnel involved won't be held responsible for any errors in diagnosis or management due to suboptimal technical conditions.
- Samavitals and/or its doctors are not accountable for the absolute accuracy of online consultation, constrained by its inability to include a physical examination. Despite efforts to ensure thoroughness, unforeseen situations may occur. Accepting online consultation implies your consent, recognizing its inherent limitations.